Jotform Announces AI Agents to Transform Customer Service

Jotform Announces AI Agents to Transform Customer Service

No-Code AI Agents Provide Scalable, 24–7 Support Across Multiple Channels

SAN FRANCISCO, Feb. 25, 2025 // — Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform’s AI-powered virtual agents automate workflows and enable organizations of all sizes to improve user engagement and efficiently scale their customer service across multiple channels.

Jotform AI Agents are the future of customer service. Businesses, institutions, nonprofits and entrepreneurs can deploy this powerful, no-code solution instantly — transforming traditional online interactions into personalized, conversational experiences.

AI-Powered Customer Service at Scale

Jotform AI Agents provide real-time assistance, manage inquiries, and guide end users through complex processes such as booking hotel rooms, onboarding new hires, registering for classes, scheduling appointments, and more. The platform’s no-code builder makes it easy to create, customize, train and deploy AI Agents tailored to any organization’s unique business needs.

Key Features of Jotform AI Agents:

• No-Code AI Agent Builder: Create and deploy AI-powered support agents in minutes by starting from scratch or choosing from 7,000+ ready-made agents.
• Simplified Training: Train AI agents with conversations, documents, existing forms, links, FAQs and more. Tailor the agent’s appearance and responses to match your organization’s brand identity.
• Omnichannel, 24–7 Support: Seamlessly operate across multiple channels including web, mobile, text, messaging apps (like WhatsApp and Facebook Messenger), and more to provide a consistent user experience at every touchpoint.
• Advanced AI Capabilities: Handle customer inquiries, transcribe calls, send emails, validate data and automate workflows.

Empowering Businesses Across Industries

Jotform AI Agents can serve organizations of all sizes, offering transformative benefits across multiple industries:

• Small Businesses & Startups: Automate customer inquiries, appointment scheduling and lead management.
• Nonprofits & Educational Institutions: Enhance donor engagement, coordinate volunteers and assist students.
• E-commerce & Real Estate: Personalize the shopping experience, handle customer inquiries and optimize sales processes.
• Healthcare Providers: Streamline patient interactions, manage appointment bookings and automate administrative workflows.

For our first AI product, we wanted to do something bigger than a simple chatbot,

said Aytekin Tank, founder and CEO of Jotform. “AI is redefining customer service, so we designed Jotform AI Agents to make that transformation seamless and cost-effective for users. Our AI Agents empower any organization to save time and money on customer service while providing friendly, 24–7 support to their customers.”

To learn more and create your free AI Agent today, visit jotform.com/ai/agents/. 

About Jotform

With over 30 million users worldwide and 19 years spent creating powerful online forms, e-signatures, and other productivity tools, Jotform continues to innovate and push the boundaries of no-code automation. Jotform’s latest release, AI Agents, offers a scalable, flexible and robust solution tailored to the evolving needs of its users.

Jotform Announces AI Agents to Transform Customer Service, source.

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